1. Scope and identity
This policy applies to Intravo Corp websites, applications, and services that link to it. A product-specific notice or signed customer agreement may provide additional terms and will control for that product or processing activity if it conflicts with this general notice.
Intravo Corp is headquartered in Colorado, United States. Privacy questions and requests may be sent to privacy@intravo.com.
2. Information we collect
- Account and contact data: name, business contact details, organization, role, authentication identifiers, and account preferences.
- Customer and event content: information a customer or authorized user submits to configure or use a service, which may include meeting, attendee, schedule, document, audio, transcript, message, or support content.
- Device and usage data: IP address, browser or device type, timestamps, product interactions, diagnostic records, and security events.
- Commercial and support data: purchases, invoices, service configuration, correspondence, requests, and issue history.
- Information from customers and partners: registration or participant information supplied by an organization that has engaged Intravo.
We do not ask customers to provide special-category or highly sensitive personal data unless it is necessary for an agreed service and appropriate safeguards and lawful instructions are in place.
3. How and why we use information
| Purpose | Typical legal basis |
|---|---|
| Provide, configure, secure, support, and improve requested services | Contract; legitimate interests; customer instructions where Intravo is a processor |
| Authenticate users, prevent misuse, investigate incidents, and maintain service integrity | Contract; legitimate interests; legal obligations |
| Administer accounts, billing, vendor relationships, and business communications | Contract; legitimate interests; legal obligations |
| Send product or marketing communications | Consent where required, or legitimate interests where permitted; recipients may opt out |
| Comply with law, enforce agreements, and protect rights and safety | Legal obligations; legitimate interests |
Where consent is our basis, it may be withdrawn at any time without affecting earlier lawful processing. We do not treat continued website use as consent where law requires an affirmative choice.
4. How we disclose information
We may disclose information to authorized customer administrators; personnel and contractors who need it to perform their duties; service providers and subprocessors; professional advisers; transaction counterparties subject to safeguards; and government authorities or other parties when required by law or necessary to protect rights, security, or safety.
Intravo does not sell personal data. We do not use this trust site for cross-context behavioral advertising. We honor applicable browser-based opt-out preference signals for processing to which those signals apply.
5. Regional processing and international transfers
EU-origin customer content and personal data must remain within approved EU processing and storage paths. This requirement includes backups, recovery, identifiable telemetry, support access, and AI processing. Any proposed transfer outside the approved path requires a documented exception approved before processing, customer authorization, an applicable legal mechanism, and the safeguards described in our Data Residency standard. Some US-origin data may be processed in approved EU environments when contracts and law permit it.
Where personal data is transferred from the EEA, United Kingdom, or Switzerland to a country without an adequacy decision, Intravo uses an applicable transfer mechanism such as the European Commission Standard Contractual Clauses, the UK Addendum, or another legally recognized safeguard. See our Data Residency summary.
6. Retention
We retain personal information only as long as reasonably necessary for the service, customer instructions, security, dispute resolution, legal requirements, and legitimate business records. Retention periods vary by data type, product, contract, and law. Information is securely deleted or de-identified when no longer required, subject to lawful preservation obligations and backup lifecycles. Retention and deletion requirements also cover replicas, caches, derived outputs, and service providers.
7. Privacy rights
Depending on location and context, individuals may have rights to access, correct, delete, restrict or object to processing, receive portable data, withdraw consent, opt out of certain uses, and appeal a denied request. California residents may also have rights to know categories and specific pieces of information, correct and delete information, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service.
Submit a request to privacy@intravo.com. We may verify identity and authority before acting. If Intravo processes the information only for a customer, we will direct the request to that customer or assist it as required by contract and law. Individuals may also complain to their local data protection authority.
8. AI and automated processing
Some optional services use speech, translation, summarization, or other AI-assisted functions. We describe material product-specific processing and available choices in the service or agreement. Customer content is not used to train general-purpose models unless a contract and explicit customer authorization permit that use. We do not make solely automated decisions with legal or similarly significant effects about website visitors.
9. Security
We use administrative, technical, and organizational safeguards designed for the nature and risk of the information. No system is completely secure. More detail is available in our Security Overview. The Privacy and Data Protection Statement, version 1.0 (PDF), effective September 24, 2026, sets out the approved policy commitments summarized here.
10. Cookies and external links
Our use of cookies and similar technologies is described in the Cookie Policy. External sites and services are governed by their own privacy notices.
11. Children
Intravo business services are not directed to children for independent account creation. A customer may authorize a participant under 18 to use an event or meeting service where lawful and subject to the customer's notices, permissions, and supervision. If we learn that personal information was collected contrary to applicable law or instructions, we will take appropriate steps to delete or restrict it.
12. Changes and contact
We may update this policy as our services or legal obligations change. We will post the revised effective date and provide additional notice where required. Questions, requests, and complaints may be sent to privacy@intravo.com or Intravo Corp, 1756 Topaz Dr, Loveland, CO 80537, USA.