Overview
A "subprocessor" is a third-party service provider that processes customer data as part of delivering our services. Intravo selects subprocessors carefully and contractually requires each one to provide a level of data protection at least as protective as the commitments we make to our customers.
This page is the canonical list of subprocessors used in production. We update it whenever we add, remove, or change a provider. To be notified of changes, see Notice of Changes below.
Cloud Infrastructure & Storage
The foundational cloud, database, storage, and content-delivery providers that host our applications and customer data.
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Amazon Web Services (AWS) | Primary cloud provider across compute, storage, networking, and managed AI services — including EC2, RDS, S3, secrets management, network firewalls and WAF, Polly (text-to-speech), Transcribe and Transcribe Medical (speech-to-text), Translate, and related services used to operate the platform and the live interpretation product | Account data, meeting content, uploaded files, application data, audio streams, text input and synthesized output | United States and European Union; select workloads in Asia-Pacific regions as needed |
| Cloudflare, Inc. | Authoritative DNS, content delivery network, image optimization, DDoS protection, WAF, object storage for customer uploads (R2), edge compute (Workers), real-time WebRTC media routing for video conferencing (SFU), and live video streaming delivery. Additional Cloudflare services may be added over time. | DNS records, public asset delivery, request metadata, uploaded files, real-time video/audio streams from conferences and broadcasts | Global |
| Google Cloud / Firebase | Mobile backend (Firebase Realtime Database, Storage, Authentication) | Mobile app data, authentication tokens, user-uploaded media | United States |
Identity & Authentication
Single sign-on (SSO) providers used when a customer chooses to authenticate through their existing identity provider.
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Microsoft Azure Active Directory | OAuth 2.0 single sign-on for Microsoft / Office 365 accounts | Authentication tokens, user identity claims (name, email) | Global |
| Google Identity (OAuth) | OAuth 2.0 single sign-on for Google accounts | Authentication tokens, user identity claims (name, email) | United States |
| LinkedIn (OAuth) | OAuth 2.0 single sign-on for LinkedIn accounts | Authentication tokens, user identity claims (name, email) | United States |
Communications & Messaging
Providers that deliver email, SMS, and push notifications to users.
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Twilio SendGrid | Transactional email delivery and email validation | Recipient email addresses, email content | United States |
| OneSignal | Mobile and web push notifications, SMS | Push subscription tokens, device identifiers, segmentation tags | United States |
| Twilio | SMS, voice calls, voicemail, IVR (TwiML) | Phone numbers, SMS content, voice recordings | United States |
Video, Streaming & Real-Time Media
Providers used for live video broadcasting, video conferencing, and on-demand video playback.
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Vonage / Vonage Video API (OpenTok) | WebRTC video conferencing, breakout rooms, session recording | Video and audio streams, session metadata | United States |
AI, Speech & Language Customer choice
Intravo uses Anthropic for internal engineering and product workflows, and supports a range of optional speech and language providers for our real-time interpretation product. Speech and translation providers other than the platform default are engaged only when a specific customer enables them, based on that customer's own compliance posture, contracting requirements, and language-quality preferences. A given provider only receives data when it is the configured choice for that customer or feature.
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Anthropic, PBC | Large-language-model APIs used for internal coding tools and prompting workflows, and — on an opt-in, per-customer basis — for individual company analysis features | Engineering prompts and code context; for opt-in customer-analysis features, only the content the customer authorizes | United States |
| Google Cloud (Speech-to-Text, Text-to-Speech, Translation) Optional | Real-time speech-to-text, text-to-speech, and neural machine translation, available when selected by the customer | Audio streams, text submitted for transcription, synthesis, or translation | United States |
| Deepgram, Inc. Optional | Real-time streaming speech-to-text, available when selected by the customer | Audio streams | United States |
| Soniox, Inc. Optional | Real-time streaming speech-to-text and text-to-speech, available when selected by the customer | Audio streams, text input | United States |
| ElevenLabs, Inc. Optional | Multilingual text-to-speech and real-time speech recognition, available when selected by the customer | Audio streams, text input | United States |
Analytics, Monitoring & Geolocation
| Provider | Service | Data Categories | Location |
|---|---|---|---|
| Datadog, Inc. | Application performance monitoring, infrastructure metrics, log aggregation, and health checks | Operational telemetry, application logs, infrastructure metrics, request metadata | United States |
| IPinfo.io | IP geolocation lookup for attendee location analytics | IP address (looked up server-side) | United States |
Notice of Changes
We update this page whenever we add, remove, or materially change a subprocessor. The "Last updated" date at the top of the page reflects the most recent revision.
Customers who would like advance notice of changes to our subprocessor list may subscribe by emailing [email protected] with the subject line "Subprocessor Notifications."
Contact
For questions about this page, our subprocessors, or our data-handling practices generally, please contact:
Privacy Team
Intravo
Email: [email protected]